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AI Customer Service™

Transform customer service with AI to automate support, analyse customer sentiment, and deliver exceptional experiences at scale.

Starts From

AED 2,625

(Incl. VAT)

Instructor

Do you want to be a certified professional?

You will be notified when this course is available

This course includes
  • 8Hrs
  • English
  • Virtual-F2F

You can pay in 4 interest-free installments ofAED. Learn More

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Looking to boost your business the smart way? Try ThinkProp for business today!

Starts From

AED 2,625

(Incl. VAT)

Instructor

Do you want to be a certified professional?

You will be notified when this course is available

This course includes
  • 8Hrs
  • English
  • Virtual-F2F

You can pay in 4 interest-free installments of AED 656.25 . Learn More

Tabby

Looking to boost your business the smart way? Try ThinkProp for business today!

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AI+ Customer Service™ by AI CERTs® is a specialized certification designed to help customer service professionals leverage Artificial Intelligence to improve efficiency and customer satisfaction. It enables faster resolutions, improved customer experiences, and more scalable support operations.

What You'll Learn:
 

  • AI in Customer Service
    How AI is transforming support channels and customer expectations

     
  • Chatbots & Virtual Assistants
    Designing and deploying AI-powered conversational agents
     
  • Sentiment Analysis & Feedback Automation
    Monitoring customer sentiment and automating responses
     
  • Ticket Management & Workflow Automation
    Using AI to prioritise, route, and manage support requests
     
  • Customer Experience Measurement
    Tracking CSAT, NPS, and service KPIs using AI analytic


    Who This Course Is For
     
  • Customer service representatives
  • Team supervisors and contact centre managers
  • Customer experience (CX) professionals


    Prerequisites
     
  • Basic customer service experience
  • Foundational AI knowledge (AI+ Foundation™ recommended)

Terms and Conditions


Course Outcome

By completing this course, you will:
 

  • Implement AI tools to improve customer support efficiency
  • Automate ticket handling and service workflows
  • Analyse customer sentiment to enhance experiences
  • Deploy chatbots and virtual assistants effectively
  • Measure and optimise customer service performance

Instructors

Instructor
ThinkProp Training Institute
Real Estate Training Program Provider
918 students teached
27 Courses

Thinkprop Institute serves as a trusted educational authority in the real estate sector, delivering specialized training designed to elevate professional standards in the UAE.

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Course Content

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Module 1: AI Essentials for Customer Service Professionals Arrow Arrow

  • How AI is Redefining Customer Service Standards
  • Key AI Technologies: NLP, Machine Learning & Automation
  • Overview of AI-Powered Customer Service Platforms
  • Use-Case, Case Study & Hands-On Activity

  • Designing and Deploying AI-Powered Chatbots
  • Natural Language Understanding and Intent Recognition
  • Escalation Workflows: Human-AI Collaboration Models
  • Use-Case, Case Study & Hands-On Activity

  • Real-Time Customer Sentiment Monitoring
  • Automated Analysis of Reviews, Surveys and Support Tickets
  • Proactive Service Recovery Using AI Insights
  • Use-Case, Case Study & Hands-On Activity

  •  AI-Driven Ticket Routing and Prioritisation
  •  Automating Repetitive Service Tasks and FAQs
  • Knowledge Base Management and Self-Service Portals
  • Use-Case, Case Study & Hands-On Activity

  • Measuring CSAT, NPS and CES with AI Analytics
  • Personalising Service at Scale Using Predictive AI
  • Ethical AI: Bias, Fairness and Data Privacy in Service
  • Future Trends: Agentic AI and Autonomous Support
  • Use-Case, Case Study & Hands-On Activity

FAQs

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What types of AI technologies are covered in the course? Arrow Arrow
The course covers various AI technologies, including machine learning, Natural Language Processing (NLP), chatbots, and predictive analytics, all tailored to improve customer service.
This course is ideal for customer service executives, technology leaders, and professionals involved in enhancing customer interactions and operational efficiency through AI-driven solutions. It caters to individuals interested in leveraging AI to optimize customer service strategies.
Yes, the course includes case studies and hands-on projects that allow participants to apply AI concepts to real-world customer service scenarios. This practical approach ensures they can implement learned strategies effectively within their organizations.
Organizations benefit by having professionals who can leverage AI to optimize customer interactions, enhance service efficiency, and build trust through responsible AI deployment. Certified individuals are adept at creating tailored AI strategies aligned with organizational goals.
Upon completion, participants are equipped with skills to revolutionize customer experiences using AI, including AI introduction, technology understanding, data utilization, ethical considerations, and strategic planning. This positions them as leaders capable of driving organizational success in the digital age.

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